Refund Policy

Xenqaviro (“Company,” “we,” “us,” or “our”) is committed to providing clear and fair refund policies for all travel services and packages offered through our website. This Refund Policy explains the terms and conditions under which refunds may be issued, the process for requesting a refund, and the responsibilities of travelers.

By booking or using our services, you agree to the terms of this Refund Policy.

1. Scope of Refunds

This policy applies to all services booked through Xenqaviro, including but not limited to:

  • Travel packages
  • Guided tours
  • Adventure and outdoor activities
  • Transportation and accommodations arranged by Xenqaviro
  • Custom travel itineraries

Refunds are handled on a case-by-case basis and are subject to the terms outlined by our suppliers and service providers.

2. Eligibility for Refunds

Refund eligibility depends on the type of service booked and the timing of the cancellation or request. Generally, refunds may be issued if:

  • The traveler cancels within the allowed timeframe specified for the booking
  • The service is canceled or significantly modified by Xenqaviro or a third-party provider
  • Payment errors occur, such as overcharges or duplicate transactions

Refunds are not guaranteed for non-refundable bookings, late cancellations, or services impacted by circumstances outside Xenqaviro’s control.

3. Customer-Initiated Cancellations

3.1 Cancellation Timeframes

  • More than 30 days before the scheduled service: Full refund minus any non-refundable deposit
  • 15–30 days before the scheduled service: 50% refund of the total booking cost
  • Less than 15 days before the scheduled service: No refund, unless otherwise stated

Timeframes may vary depending on the service provider, destination, and travel season. Specific refund terms will be provided at the time of booking.

3.2 How to Request a Refund

To request a refund:

  1. Contact Xenqaviro via email at [email protected] or by phone at +1 827-395-4936
  2. Provide booking details, including reference number, traveler name(s), and reason for cancellation
  3. Await confirmation of refund eligibility

Refunds are processed using the original payment method within 10–15 business days, depending on your bank or payment provider.

4. Company-Initiated Cancellations

Xenqaviro may cancel a service due to:

  • Safety concerns (e.g., extreme weather, natural disasters)
  • Insufficient participation for group tours
  • Government restrictions or travel advisories
  • Operational issues beyond our control

In such cases, travelers may choose one of the following options:

  • Full refund of payments made
  • Rescheduling the travel service for an alternative date
  • Credit toward a future booking with Xenqaviro

We are not responsible for additional costs incurred outside the booking price, such as independently purchased flights or accommodations.

5. Non-Refundable Services

Certain services may be non-refundable due to supplier policies or special arrangements. Examples include:

  • Airline tickets booked through third parties
  • Some luxury travel packages with exclusive rates
  • Special event tickets
  • Prepaid tours with non-refundable deposits

Non-refundable services will be clearly marked at the time of booking.

6. Refunds for Partially Used Services

In cases where a traveler does not use part of a booked service (e.g., skipping an activity or lodging night), refunds are not generally provided unless required by law or agreed upon in writing with Xenqaviro.

7. Payment Errors and Adjustments

If a payment error occurs, such as an overcharge or duplicate payment, Xenqaviro will:

  • Verify the transaction
  • Notify the customer promptly
  • Process a refund of the overpaid amount using the original payment method

Such refunds are typically completed within 10–15 business days.

8. Travel Insurance and Refunds

Xenqaviro strongly recommends purchasing travel insurance to protect against:

  • Trip cancellations or interruptions
  • Medical emergencies
  • Lost or delayed luggage
  • Travel delays or unforeseen circumstances

Refunds issued by Xenqaviro do not replace claims that may be covered under your travel insurance policy. Travelers are encouraged to review insurance coverage before booking.

9. Refund Limitations

Xenqaviro is not liable for:

  • Losses incurred due to flight delays or cancellations
  • Acts of nature, pandemics, or government-imposed travel restrictions
  • Travel-related expenses outside the booked service (e.g., transportation, meals, independent activities)

Refunds are limited to the amount paid for the service directly booked through Xenqaviro.

10. Contact for Refund Requests

For any questions or to initiate a refund, please contact:

Xenqaviro
298 High Ridge Rd
Mt Airy, NC 27030
United States

Phone: +1 827-395-4936
Email: [email protected]

Provide your booking details and reason for the refund request. Our customer service team will respond promptly and guide you through the process.

11. Updates to This Refund Policy

Xenqaviro reserves the right to update or modify this Refund Policy at any time. Updates will be posted on this page with the “Last Updated” date. Continued use of our services after updates constitutes acceptance of the revised policy.

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