Welcome to Xenqaviro. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and travel packages. By accessing our website or booking any service with Xenqaviro (“Company,” “we,” “us,” or “our”), you agree to be legally bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
1. Company Information
Xenqaviro
298 High Ridge Rd
Mt Airy, NC 27030
United States
Phone: +1 827-395-4936
Email: [email protected]
2. Use of Website
By using our website, you confirm that:
- You are at least 18 years old or using the website under supervision of a legal guardian.
- You will provide accurate and complete information.
- You will not use the website for unlawful purposes.
- You will not attempt to disrupt, hack, or interfere with website functionality.
All content on this website, including text, graphics, logos, and design elements, is the property of Xenqaviro unless otherwise stated and is protected by applicable intellectual property laws.
3. Booking and Reservations
3.1 Booking Process
Bookings may be made through:
- Online booking forms
- Email communication
- Phone consultation
A booking is considered confirmed only after:
- Receipt of required deposit or full payment
- Written confirmation from Xenqaviro
We reserve the right to decline any booking at our discretion.
3.2 Pricing
All prices are listed in U.S. Dollars (USD) unless otherwise stated.
Prices may include:
- Accommodation
- Transportation (as specified)
- Guided tours
- Specified activities
Prices typically do not include:
- International flights (unless explicitly stated)
- Travel insurance
- Personal expenses
- Optional activities
- Visa fees
- Gratuities
We reserve the right to adjust prices due to currency fluctuations, supplier changes, fuel surcharges, or government-imposed fees.
4. Payment Terms
- A deposit may be required to secure your booking.
- Full payment is typically due prior to departure (exact timeline will be specified at booking).
- Payments must be made using approved payment methods.
Failure to make payment by the due date may result in cancellation of your booking.
5. Cancellations and Refunds
Cancellation policies vary depending on the specific package or service.
5.1 Customer-Initiated Cancellation
If you cancel:
- Cancellation fees may apply.
- Refund amounts depend on timing and supplier policies.
- Some deposits may be non-refundable.
5.2 Company-Initiated Cancellation
We reserve the right to cancel a tour or package due to:
- Insufficient participation
- Safety concerns
- Natural disasters
- Government restrictions
- Unforeseen operational issues
In such cases, customers may receive:
- A full refund, or
- An alternative travel date, or
- A travel credit (where applicable)
We are not responsible for additional expenses incurred outside of the package price, such as independently booked flights.
6. Travel Documents and Requirements
Travelers are responsible for:
- Valid passports
- Required visas
- Health documentation
- Vaccination requirements
- Entry requirements for the United States
Failure to obtain required documents does not qualify for a refund.
7. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance that covers:
- Trip cancellation
- Medical emergencies
- Lost luggage
- Travel delays
Xenqaviro is not responsible for losses that could have been covered by travel insurance.
8. Liability Disclaimer
Xenqaviro acts as an intermediary between travelers and third-party service providers such as hotels, airlines, and tour operators.
We are not liable for:
- Injury, loss, accident, delay, or irregularity caused by third-party providers
- Acts of nature (weather, natural disasters)
- Government actions or travel restrictions
- Personal injury resulting from voluntary participation in activities
- Loss of personal belongings
Adventure activities may involve inherent risks. By booking such services, you acknowledge and accept those risks.
To the maximum extent permitted by law, our liability is limited to the total amount paid for the specific travel service.
9. Changes to Itinerary
We reserve the right to modify itineraries due to:
- Weather conditions
- Safety considerations
- Supplier availability
- Operational requirements
In such cases, we will provide comparable alternatives where possible.
10. Code of Conduct
Travelers agree to:
- Respect local laws and customs
- Follow guide instructions
- Treat staff and fellow travelers respectfully
- Avoid behavior that disrupts group experiences
We reserve the right to remove a participant from a tour without refund if their behavior is disruptive, unsafe, or unlawful.
11. Force Majeure
We are not responsible for delays, cancellations, or changes caused by events beyond our control, including but not limited to:
- Natural disasters
- Pandemics
- War
- Terrorism
- Government restrictions
- Transportation strikes
In such circumstances, refunds or credits will be handled in accordance with supplier policies and applicable laws.
12. Intellectual Property
All website materials, branding, logos, and content are the property of Xenqaviro. Unauthorized reproduction, distribution, or commercial use is prohibited without written consent.
13. Privacy
Your use of our website and services is also governed by our Privacy Policy. By agreeing to these Terms, you acknowledge that you have read and understood our Privacy Policy.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the United States and the State of North Carolina, without regard to conflict of law principles.
Any disputes arising from these Terms shall be resolved in the appropriate courts located within North Carolina.
15. Amendments
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date.
Continued use of our website and services after changes are posted constitutes acceptance of the revised Terms.
16. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
Xenqaviro
298 High Ridge Rd
Mt Airy, NC 27030
United States
Phone: +1 827-395-4936
Email: [email protected]